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DINOOP DEVADATHAN & Brisbane,
Queensland ) +61 434 191
543 : http://www.dinoop.com/resume
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SKILLS SUMMARY
Extensive experience of 15 years in small and
medium-sized computer networks and systems support. Strong background in customer
support and support management and documentation. Extensive knowledge in all
LAN/WAN topologies, network administration, E-Mail and Internet systems, and PC
desktop/server environment. Adept at analyzing users needs and coordinating
system designs from concept through to implementation. Exceptional analytical,
organizational, communication and interpersonal skills. Demonstrated ability to
work independently or as an integral part of a team to achieve organizational
objectives and goals.
EDUCATION
2009
Masters In
Information Technology sp. Security
Central
Queensland University, Gold Coast
·
Specializations: Network
Security, Security Ethics
·
Grade Point Average 6.083
(Scale 1-7, with 7 being the highest)
2006
Cisco Certified
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Cisco Certified Network Associate
since 2006
2005
Bachelors In Internet
Science sp. Internet Applications
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Completed Bachelor degree in
Information Technology from University of Wollongong, Dubai
2003
Microsoft Certified
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Microsoft Certified Professional since 2003
2003
A+ Certified
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A+ Hardware / Software certified since 2003
EXPERIENCE
April 2013 – Current
IT Systems Manager
Dover
Artificial Lift, Brisbane (Darra Office), QLD
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Worked
on IT projects across Dover Artificial Lift entities across the Australian
sector to ensure corporate IT policy implementation and safeguard
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Provided
Wide Area Network (WAN) support for connectivity between sites and overseas to
Dover Corporate Data Center
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Managed
local server profile, finance system, networks and email system, ensuring
efficiency and security throughout network
·
Managed
Routine Backups & Restore Server Data on the fly
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Maintained
the local infrastructure (computers, networks, mobiles, printers, thin clients
etc)
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Provided
onsite and offsite desktop/mobile/network support for approx. 200 users.
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Provided
training to users regarding IT knowledge, desktop applications, IT Equipment
Training and troubleshooting methods.
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Projects
worked on: MYOB transition to Oracle E-business Suite ERP, Enterprise Data
Security Remediation, Office 365 E3 Migration from Exchange Project, Desktop/Laptop
Encryption Project with Smart Card access, Eco-Printing Project to reduce
Printer TCO, Mobile Device Management BYO Device Project, Cloud Backup Project,
Mobile Device Usage & Billing Analysis Ongoing Project.
April 2012 – November 2012
Level 2 Server Support
Unisys, Brisbane (Milton Office), QLD
Department of Education Queensland Level 2 Service Desk & Server Support
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VMware
Virtualized environment of 30+ servers in a Windows environment managing TAFE
Schools of Queensland
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Team
Supporting well over 10,000 user base with application support and server end issues.
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Mass
Software deployments in classrooms and entire site including minor or major
rollouts.
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Ensured
compliance with company policies and procedures. ITIL standards enforced.
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Participated
in the development of improved management information systems and procedures.
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Managed
and maintained internal core system infrastructure and hosting infrastructure
platforms.
·
Responded
to escalated calls raised by service desk staff based on priorities.
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Troubleshoot
technical issues through to resolution within the SLA timeframe.
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Performed
daily administrative tasks of internal and external systems.
·
Followed
procedures and established guidelines. Managed and updated internal
documentation where required.
·
Undertook
‘ad hoc’ tasks assigned by the manager.
·
Served
as a Lead via management of end-to-end system life cycle
development of major projects.
August 2010 – March 2012
I.T Field Deployment
Team Leader
ACT Logistics, Brisbane (Murarrie - Head Office), QLD
Computer
Systems Deployment &Rollout
·
Performed
routine systems and network maintenance in varied large sized organizations
including Brisbane City Council, Suncorp Bank and Department
of Community Safety office premises.
Brisbane
City Council
·
Design,
installation, configuration and commissioning of Systems utilizing Microsoft
Server operating systems (2003 onwards), SQL Server (2005 onwards), and
products in a networked environment.
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Responsibility
for the IT element during commissioning, delivery and deployment of
products/systems and upgrades, including taking part in the Factory and System
Acceptance, as well as providing technical assistance during the deployment
phase.
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Provide
help and support to customers with IT related problems for the products/systems
delivered by the Company.
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Assist
with project planning, rollout work, upgrades and system maintenance.
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Strong
customer service focus, with a high initiative to delight customers.
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Excellent
presentation, communication and interpersonal skills were imperative as the
role was high on the client facing aspect
Suncorp
Bank
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Design,
installation, configuration and commissioning of Systems utilizing 2008
Microsoft Server operating systems and products in a networked environment.
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Assist
with proactive server maintenance tasks, routine server health checks, backup
configuration, rotations and checks as required.
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Involved
with time critical element during commissioning, delivery and deployment of
products/systems and upgrades, including participating in the Factory and
System Acceptance, as well as providing technical assistance during the
deployment phase.
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Working
with Remote Server Management via multiple server links using ATM Links
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Experience
supporting & maintaining Microsoft Windows operating systems and a proven
ability in maintaining and repairing PCs, printers, faxes and multifunctional
devices.
Department
of Community Safety
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Experienced
with Windows 2003/2008 Active Directory design and installation and design and
deployment of enterprise-wide Group Policies using Active Directory components.
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Applied
corporate security standards, in a role based environment. Implemented and
maintained security group policy, delegation of authority, and privileged access
in accordance with corporate security standards.
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Participated
in internal and third party system security audits, and threat &
vulnerability investigations.
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Worked
with Active Directory (Security Groups, OUs, Managing Shared Resources),
Account Management (Creation, Deletion, Maintenance)
2005 – 2007
I.T. Administrator
Compass Commercial Brokers L.L.C., Dubai, U.A.E.
Pre-opening
as IT Consultant and worked as IT Administrator
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Worked
as part of the pre-opening team for delivering IT Infrastructure which comprised
of: 2 Locations, 65 Desktops, 3 Servers, 4 Network Printers, Fast SDSL
Backbone, 6 Incoming PABX and 24 Outgoing PABX
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Shared
FAX, Microsoft Exchange 6.0 and Active Directory running on Windows 2003 SBS
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Structured
Cabling and switch management for all node and configured secure wireless
access points with Internet and access to all nodes from within office
proximity of 200m on both locations
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Windows
2003 Server running VERITAS backup
having scheduled jobs
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Custom
CRM package designing and outsourcing programming
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Corporate
Intranet and website designing.
IT SKILLS
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OS
Expertise:
Proven expertise in administration of Windows server
platform like: Active Directory, MS Windows 2000/2003/2008, MS IIS, MS
Exchange, MS Share point Services, VMware etc.
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Project
Management: Demonstrated
experience in project execution, multi-tasking, and strong attention to detail
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PC
Software Microsoft Windows
3.x/95/98/ME/XP/2000 Pro/2000 Server/2003/2008 Server, Microsoft Office 365
Cloud, Adobe Photoshop, Macromedia Dreamweaver, Macromedia Fireworks, Sun
StarOffice Suite, RedHat Linux, OpenBSD, Suse Linux.
PROFESSIONAL SKILLS
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Excellent
communication and team management skills.
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Demonstrated
ability to work effectively in a large corporate environment
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High
level of enthusiasm and commitment in working under stress and independent
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Strong
interpersonal skills and a proven ability to build professional relationships.
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Willingness
and highly motivated to learn and adapt to new environments.
PROFESSIONAL MEMBERSHIPS
2010 – Current |Australian
Computer Society | Provisional Member
2014 – Current | Health Corp
| First Aid & CPR
2014 – Current | Fire Risk
Safety
2014 – Current | Manual
Handling Safety